I have been dealing with Global for many years. The old owner Mike was great. Since it was been sold the service level is terrible. No call backs, lots of we'll check Tomorrow. Then after 2 weeks my phone had not been touched, in was told Thursday before the long weekend they would call the next day? When I called again just as they opened after the weekend...they told it could not be fixed and charged me to "look" at it. It still had the tape I put on it! Dont bother bringing your phone here.